An important step to solve the issue you describe is to perform a general update of the scale's software. The best way to do that is to replace the contents of the SD card which is located inside of the PUE7.1/HY10/CY10/PUE10 terminals and 4Y/5Y scale.
The procedure is simple and can be done by yourself.
First make sure you have the following equipment available:
- Micro SD card reader
Then download and install the following software:
Now download and unpack the latest card image:
hy10/pue7.1: https://drive.google.com/file/d/10RmoZC_33bRpbiZQsROJTq6v7h2qsS08/view?usp=sharing
4y: https://drive.google.com/file/d/1o4yhKRhsesdzQK2lSaXAxMmjzAS0IRqN/view?usp=drive_link
5y/cy10/pue10: https://drive.google.com/file/d/1rUTLU82AcnS2bdSOGeaC7J9829KZMajs/view?usp=sharing
Go through the following steps to complete the procedure:
NOTE: going through this procedure will wipe any personal data from the card, including your past weighings and reports
- power the scale off and remove power cord
- unscrew and remove the back plate of the terminal. NOTE: this will void the warranty
- locate the SD card, unlock its holder and take it out of the scale
- put it into your computer via a micro sd card reader
- run SD Card Formatter and format the card. NOTE: make sure you format the correct card, to not lose data on an other card or flash pendrive
- after the card is formatted, run Win32 Disk Imager, select the card you just formatted, select the unpacked image file and write it to the card
- after the process is finished the card is ready, remove it from the computer
- put the card back into its place inside the terminal, make sure it is secured in place
- screw the back plate back to the terminal
- connect the power cord and run the terminal. Initial run should take longer
- configure the terminal as normal
- the scale is ready to go
At this point the scale will be ready to have any further updates installed via standard method.